Terms & Conditions

1. About These Terms

The BWisher Nepal website (bwishernepal.com) and the BWisher mobile apps for Android and iOS (together, the "Platform") are operated by Bwisher Mart Pvt. Ltd., a company registered in Nepal ("BWisher", "we", "us").

These terms work together with our Return & Refund Policy and Privacy Policy, which form part of this agreement.

2. Eligibility & Your Account

• You must be at least 16 years old to create an account. If you are under 18, you may use the Platform only with the involvement of a parent or guardian.
• A valid Nepali mobile number is required. We verify it with a one-time password (OTP). You may also sign in with Google or Apple, but every account must have a mobile number.
• You agree to give accurate and current information — including your name, phone number and delivery address — and to keep it up to date.
• One account per person. Accounts are personal and may not be sold, shared or transferred.
• You are responsible for all activity on your account. Never share your OTP with anyone — BWisher staff will never ask for it. Tell us immediately if you suspect unauthorised use.

3. Products & Prices

• All prices are in Nepali Rupees (NPR). The price you pay is the one shown at checkout when you place your order.
• Prices, offers and availability can change at any time without notice. Offer prices are valid only while the offer lasts or while stock remains.
• We try to show products accurately, but colours, sizes and images may differ slightly from the actual item because of screens and photography. Images are for illustration.
• If a product is listed at an obviously incorrect price or with incorrect details because of an error, we may cancel any order for it, even after confirmation, and refund any amount you paid.
• Some products are fulfilled by partner sellers. BWisher remains your point of contact for the order.

4. Placing an Order

• Placing an order is an offer to buy. The contract is formed when we confirm your order.
• We may refuse or cancel an order — for example if an item is out of stock, the delivery address cannot be served, we suspect fraud or misuse, or we cannot reach you to confirm it. If we cancel, any amount you paid is refunded in full.
• We may limit the quantity of an item per customer or per order.
• An order with several items may be packed and delivered in separate shipments. Each shipment can be tracked from My Orders.
• You can change your delivery address only while the order is still pending.

5. Payments

We offer two ways to pay:

• Prepaid: pay the full amount online at checkout through eSewa, Khalti, Fonepay, Nepal Payment Solution (NPS) or connectIPS.
• Cash on Delivery (COD): pay the delivery charge online at checkout, then pay the remaining amount in cash to the courier when your order arrives.

Delivery charges and any applicable fees are shown at checkout before you pay. Online payments are processed by the payment providers listed above under their own terms. We never receive or store your card number, PIN or banking password.

Your order is confirmed only after the payment provider confirms your payment. If money is deducted but the order is not confirmed, contact us with your transaction ID and we will either confirm the order or refund the amount.

6. Delivery

• We deliver within Nepal through our courier partners. Delivery times shown on the Platform are estimates, not guarantees.
• Please make sure your phone is reachable — the courier may call you before delivery. If delivery fails because you cannot be reached, gave an incorrect address or refused the parcel, the order may be returned to us and the delivery charge will not be refunded.
• Check the parcel when you receive it. If the package is visibly damaged or tampered with, you may refuse it or report it to us straight away.
• Ownership and risk of the products pass to you on delivery.

7. Cancellations, Returns & Refunds

Cancellations, returns and refunds are governed by our Return & Refund Policy. In summary:

• You can cancel an order until it is handed to the courier.
• Eligible items can be returned within 7 days of delivery.
• Refunds are paid only by bank transfer to the bank account saved on your profile. There is no other refund option.
• Once an order has been shipped, the delivery charge is not refunded.
• We do not offer direct exchanges.

8. Wallet, Coupons, Referrals & Rewards

• BWisher wallet credits, coupons, scratch-card rewards and referral rewards are promotional benefits. They have no cash value and cannot be withdrawn, transferred or exchanged for money.
• Each offer is subject to the conditions shown with it, such as minimum order value, validity period and eligible products. Expired credits and coupons cannot be reinstated.
• Referral rewards are given only for genuine new customers. Referring yourself, creating multiple accounts or using fake details is not allowed.
• If an order paid partly with credits or coupons is cancelled or returned, the credits are restored to your wallet but are not paid out as money.
• We may change or end any promotion at any time, and may withdraw rewards or cancel orders obtained through misuse, fraud or technical errors.

9. Reviews & Your Content

You may post ratings, reviews, photos and questions about products. Your content must be honest, based on your own experience, and must not be offensive, misleading, unlawful, or include anyone's personal information.

By posting content, you give BWisher a free, non-exclusive, worldwide licence to use, display and share it on the Platform and in our marketing. We may edit or remove content that breaks these rules.

10. Acceptable Use

When using the Platform, you must not:

• Use it for any unlawful or fraudulent purpose, including payment fraud or false return claims.
• Repeatedly place Cash on Delivery orders and refuse them. We may disable Cash on Delivery for your account if this happens.
• Buy products for commercial resale without our written consent.
• Scrape, copy or collect data from the Platform using bots or automated tools.
• Try to interfere with, hack, or gain unauthorised access to the Platform or other users’ accounts.
• Harass, abuse or threaten our staff, couriers or other customers.

11. Messages We Send You

By creating an account you agree that we may contact you by SMS, WhatsApp, phone call, email and push notification about your account and orders — including OTPs, order confirmations and delivery updates. We may also send offers and promotions; you can ask us to stop promotional messages at any time by contacting us. You can turn off push notifications in your device settings.

12. Intellectual Property

The BWisher name, logo, website and app design, text, graphics and product photos are owned by or licensed to BWisher and are protected by law. You may not copy, reproduce or use them for any commercial purpose without our written permission. Product brand names and trademarks belong to their respective owners.

13. Disclaimers & Limitation of Liability

We work hard to keep the Platform available and accurate, but it is provided "as is". We do not guarantee that it will always be uninterrupted or error-free.

To the extent permitted by law, we are not liable for:

• Delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, bandhs, road closures, or outages at couriers, banks or payment providers.
• Indirect or consequential loss, including loss of profit or opportunity.
• Loss caused by sharing your OTP or account access with someone else.

Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under the Consumer Protection Act, 2075 of Nepal or other law that cannot be excluded.

14. Suspension & Termination

You can stop using the Platform and delete your account at any time. We may suspend or close your account, cancel pending orders, or withdraw wallet credits and rewards if you break these terms, misuse offers, or act fraudulently. Order and payment records are kept as required by law even after an account is closed.

15. Governing Law & Disputes

These terms are governed by the laws of Nepal. If you have a complaint, please contact us first — most issues can be solved quickly. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts of Nepal.

16. Changes to These Terms

We may update these terms from time to time. The "Last updated" date at the top shows the latest version. Changes apply to orders placed after they are published; continuing to use the Platform means you accept the updated terms.

17. Contact Us