Return & Refund Policy
Simple returns with instant refund processing when your order is picked up
Instant Refund
Refund credited immediately to your original payment method or selected bank account when return is picked up
48 Hour Window
Report any issues within 2 days of delivery for hassle-free returns
No Exchange
We offer full refunds only - simple, straightforward, and transparent
Our Return Policy
Clear, simple, and customer-friendly approach to returns
What You Need to Know
At Bwisher Nepal, we prioritize customer satisfaction. We offer a 2-day return policy for damaged or defective products. You can request a return by visiting your Order Details page and clicking "Request Return" or by emailing us directly. Once your return is picked up, your refund will be processed immediately to your original payment method or a bank account of your choice. We do not offer product exchanges - only full refunds.
Return Eligibility
Requirements for processing your return request
Time Limit
Report damage within 48 hours (2 days) of delivery
Packaging
Original packaging and tags must be intact
Proof Required
Clear photos/videos showing the damage
Invoice
Original purchase invoice must be provided
What's Not Covered
Situations where returns cannot be processed
Refund Methods
Choose how you want to receive your refund
Original Payment Method
Refund will be credited back to the same payment method you used for the original purchase.
- Credit/Debit Cards
- Digital Wallets
- Bank Transfers
Bank Account Transfer
Choose to receive your refund directly to any bank account of your choice.
- Any Nepali Bank Account
- Mobile Banking Supported
- Instant Transfer Available
How to Choose Your Refund Method
When requesting a return, you can specify your preferred refund method. If you choose bank transfer, provide your bank account details during the return request process. Otherwise, the refund will be processed to your original payment method.
Return Process
Simple steps to get your refund processed quickly
Initiate Return
Either email us at support@bwishernepal.com or visit your Order Details page and click 'Request Return' within 48 hours
Provide Evidence
Share clear photos/videos of the damage along with your purchase invoice
Get Approval
Wait for our team to review and approve your return request
Schedule Pickup
We'll arrange pickup from your location at no extra cost
Instant Refund
Refund credited immediately to your original payment method or selected bank account when our team picks up the return
Important Information
Key details about our refund process
Refund Policy
- Refunds only - no exchanges offered
- Instant refund to original payment method or selected bank account
- Free pickup service included
Processing Time
- Approval within 24 hours of request
- Pickup scheduled within 2-3 business days
- Refund processed immediately to original payment method or selected bank account
Get Support
Need help with your return? We're here to assist you
Contact Information
Email Support
support@bwishernepal.comPhone Support
+977 980-2591404Support Hours
10AM - 5PM (Nepal Standard Time)
Ready to start your return?
Click below to contact our support team or visit your Order Details page to request a return
Or visit your Order Details page and click "Request Return"