Refund & Replacement Policy

At Bwisher Nepal, we stand behind the quality of our products. We offer a 7-day replacement policy for damaged products from the date of delivery.

• Product must be reported damaged within 7 days of delivery
• Original packaging and tags must be intact
• Visible proof of damage required (photos/videos)
• Purchase invoice must be provided

• Products damaged due to customer misuse
• Normal wear and tear
• Products altered or modified after delivery
• Any product beyond 7 days from delivery date
• Products without original packaging

1. Contact our support team within 7 days at support@bwishernepal.com
2. Provide order details and damage evidence
3. Wait for approval confirmation
4. Ship the product back to us (if required)
5. Receive replacement once damage is verified

• We only offer replacements, not refunds
• Return shipping costs may apply in some cases
• Replacement subject to product availability
• Processing may take 5-7 business days after approval

For replacement requests or questions:

• Email: support@bwishernepal.com
• Phone: +977 980-2591404
• Hours: 10AM - 5PM (Nepal Standard Time)