Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

• Name, email address, phone number, and shipping address.
• Payment information (e.g., credit/debit card details, bank account information) for processing orders.
• Account credentials (e.g., username and password) for registered users.

Non-Personal Information

• Device information (e.g., IP address, browser type, operating system).
• Usage data (e.g., pages visited, time spent on the Platform, clickstream data).
• Location data (if you enable location services on your device).

Information from Third Parties

• If you use our import facility to order from Indian e-commerce platforms (e.g., Amazon, Flipkart, Meesho, Myntra), we may collect order details and shipping information from these platforms.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including delivery and returns.
• To communicate with you about your orders, account, and promotions.
• To improve our Platform, services, and user experience.
• To personalize your shopping experience by showing relevant products and offers.
• To detect and prevent fraud, security breaches, and other illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Platform, processing payments, delivering orders, and providing customer support.

Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (e.g., payment information) during transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal information for authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can update or correct your personal information through your account settings or by contacting us.

Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in the email or updating your preferences in your account.

To exercise these rights, please contact us at contact@bwishernepal.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us remember your preferences, analyze usage patterns, and deliver personalized content.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

7. Third-Party Links

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Childrens Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Platform or sending you a notification. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Bwisher Nepal with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.

Last Updated: Feb 1, 2025